Development, Implementation and Maintenance of IVR System
Partner: Mamta Health Institute for Mother and Child
Development of IVRS for project on improving nutrition-focused maternal and child health practices Interactive voice response system with messaging, toll-free access, multilingual support, online web access, and scheduling communication.
- Sector
- Health & Nutrition
Project overview
Indev Consultancy developed an Interactive Voice Response System (IVRS) for the Mamta Health Institute for Mother and Child to support improved nutrition-focused maternal and child health practices. The platform provided accessible, voice-based health and nutrition information through toll-free access, multilingual communication, and scheduled messaging.
The solution enabled beneficiaries and frontline workers to access relevant information through IVRS, while online web access supported system administration, content management, monitoring, and communication scheduling. The platform was designed to improve outreach and provide timely, consistent, and easily accessible information on maternal health, child health, nutrition, and related care practices, particularly for communities with limited access to digital services.
Scope of work
Scope included :
- Development, implementation and maintenance of an Interactive voice Response System IVRS to support FLHW through providing remote interactive counselling, need specific awarenss message and regular automated job reminder.
- Develop the custom toll free IVR system and Dashboard for MAMTA, provide reminder communication through IVR, SMS and encrypted third party messaging software e.g. WhatsApp.
- Scheduling WhatsApp/SMS/Voice call, web based report for download, support multilingual communication.