Rural development, health, livelihood, education
Partner: Jubilant Bhartia Foundation
Web and mobile app customization, server maintenance, IVRS feedback, SMS and, training, dashboard reporting.
- Duration
- 23 May 2023
- Sector
- Rural Development
Project overview
Indev Consultancy provided web and mobile application customization, server maintenance, IVRS feedback, SMS communication, training, and dashboard reporting for the social development initiatives of Jubilant Bhartia Foundation.
The digital solution supported programme areas including rural development, health, livelihoods, and education. The platform enabled collection and management of field-level information, beneficiary feedback through IVRS and SMS, and centralized monitoring through dashboards and reports.
The project involved web and mobile application customization to align the digital platforms with programme-specific requirements and field-level workflows. The applications supported structured collection and management of programme and beneficiary-related information, enabling field teams and programme managers to efficiently capture and monitor activities.
An IVRS-based feedback mechanism was implemented to facilitate beneficiary and stakeholder feedback through voice-based communication. SMS services were also used for sending notifications, updates, and programme-related communications, improving outreach and engagement with beneficiaries and field users.
Indev Consultancy also provided regular server maintenance, application support, system customization, user training, troubleshooting, and technical assistance to ensure smooth and effective implementation of the digital systems.
Scope of work
Indev Consultancy’s scope covered the development, customization, deployment, and maintenance of web and mobile-based digital solutions for programme management and service delivery.
- Web and mobile application customization as per programme requirements.
- Prototyping, coding, development, and deployment of the Android mobile application.
- Development, testing, and enhancement of the mobile application and MIS.
- Hosting, server management, maintenance, and technical support.
- Customization of dashboards, reports, and reporting formats for programme monitoring.
- Integration and management of SMS delivery services for user communication and notifications.
- Development of voice and video calling functionality for communication and support.
- Implementation of an IVRS-based feedback mechanism for collecting beneficiary feedback.
- Integration of a payment gateway to facilitate secure payments by patients for services received.
- User training and capacity building to support effective adoption and utilization of the digital systems.
- Ongoing testing, troubleshooting, system updates, and technical maintenance.