TB Mukt Bharat

Project overview

TB Mukt Bharat is an Interactive Voice Response System (IVRS) built to strengthen medication adherence among tuberculosis patients and to give healthcare teams a reliable, real-time view of treatment compliance. Developed for the Jubilant Bhartiya Foundation, the platform places automated, scheduled voice calls to registered TB patients, records their responses, and converts that information into actionable daily reports for District Tuberculosis Officers (DTOs) and field health teams. Tuberculosis treatment depends on uninterrupted, long-duration medication, and missed doses remain one of the most significant risks to recovery and to the wider goal of controlling the disease. TB Mukt Bharat addresses this challenge directly by reaching patients through a simple, accessible voice channel that works on any phone — no smartphone, app, or internet connection required — making it inclusive for patients across rural and underserved communities. The solution supports the Government of India's vision of a TB-free nation by ensuring that no patient who has missed a dose, run out of medicine, or needs medical advice goes unnoticed.

Scope of work

Indev's engagement covered the full delivery lifecycle of the platform. The work began with requirement analysis and solution design, carried out with the Jubilant Bhartiya Foundation to define the call flow, response logic, data points, and reporting needs for TB adherence monitoring. From there, Indev developed the IVRS call flow itself — the automated calling logic, the keypad-driven response menu, and the scheduling that governs when patients are contacted. To ensure every interaction was preserved reliably, Indev implemented the centralised data capture and storage layer that records each patient response as the single source of truth for the programme. The team successfully developed an automated reporting system that transforms raw responses into meaningful insights regarding adherence and exception lists for DTOs and health teams. This system is designed to clearly identify and organize critical issues such as missed doses, stock shortages, and consultation requests, ensuring that they are promptly addressed. Indev subsequently implemented the system and provided ongoing support for its utilization across the patient population.